Terms and Conditions

Article 1 — Purpose and scope

These General Terms and Conditions of Sale (GTC) govern the contractual relationship between CharlyCars (hereinafter “the Service Provider”), operating a business private hire vehicles with drivers (VTC) in Lyon, and any individual (hereinafter ‘the Customer’) wishing to use its transport services.

By placing an order, the Customer agrees to be fully and unreservedly bound by these terms and conditions in these Terms and Conditions.

Article 2 — Services offered

CharlyCars offers the following chauffeur-driven transport services:

• Airport/station transfers (Lyon-Saint-Exupéry, Part-Dieu, Perrache, etc.)
• Urban and suburban journeys in the Lyon metropolitan area
• Long-distance journeys by quotation (Paris, Marseille, Geneva, etc.)
• Vehicle hire by the hour (subject to a quote)

The vehicle used is a Xpeng G6 (Electric SUV, maximum 4 passengers). All services are provided by a professional driver who holds a professional private hire driver licence issued by ADEME.

Article 3 — Booking and confirmation

Bookings can be made using the online form on the website charlycarsvtc.fr or directly by telephone on (+33) 07 61 01 18 29.

The booking is only definitively confirmed once the Service Provider has given their express approval by phone or text message. No payment is taken at the time of online booking.

The Customer undertakes to provide accurate information (departure address, arrival address, desired time, number of passengers). Any error resulting in an unnecessary journey may be charged.

Article 4 — Pricing

Fares are calculated based on the distance of the journey, at price per kilometre in force at the time of booking, with a minimum price of 9 € regardless of the distance.

The following surcharges may apply:

• Weekend/public holiday surcharge : as per quotation
• Waiting time : any wait of more than 10 minutes (excluding flight delays tracked in real time) is charged at €20 per hour
• Tolls and parking : reimbursed on a cost-plus basis upon presentation of supporting documentation

You can request a detailed quote before making a booking. The prices shown on the website are indicative and are subject to change.

Article 5 — Payment terms

Payment must be made exclusively at the end of the race, as follows:

• Currency (euros only)
• Credit cards (Amex, MasterCard, Visa, Apple Pay, Google Pay) and payments accepted in all currencies (euro, US dollar, pound sterling, yen, etc.)

Any outstanding payments will be followed up and may result in legal action.

Article 6 — Cancellation and amendment

The Customer may cancel or amend their booking free of charge for up to 2 hours before the scheduled pick-up time, by contacting the Service Provider by telephone.

In the event of cancellation less than 2 hours before the departure or failure to appear to the Customer at the agreed address, a lump-sum payment de 10 € may be claimed as compensation for the journey made.

The Service Provider reserves the right to cancel a journey in the event of force majeure (accident, breakdown, extreme weather conditions). In such cases, no refund is not payable by the Customer.

Article 7 — Obligations of the Service Provider

CharlyCars is committed to:

• Please arrive at the agreed address at the confirmed time, or let us know as soon as possible if something comes up
• Travel in the utmost safety and comfort
• Provide a clean, air-conditioned vehicle in good working order
• Comply with the Highway Code and the regulations in force
• To be covered by valid professional indemnity insurance

Article 8 — The Customer’s Obligations

The Customer undertakes to:

• Be at the agreed address at the confirmed time
• Do not consume alcohol or illegal substances on board
• No smoking in the vehicle (including e-cigarettes)
• Treat the vehicle and its equipment with respect
• Please let the driver know of any special requirements (child seat, pet, etc.) when you book

Any damage caused to the vehicle by the Customer (significant soiling, damage, etc.) will be charged at the actual cost of repair.

Article 9 — Luggage and lost property

The Customer is responsible for their own luggage. CharlyCars cannot be held liable for the loss, theft or damage of personal belongings carried.

If an item is left behind in the vehicle, the Customer may contact the Service Provider as soon as possible. Returns are subject to availability and may incur travel expenses if necessary.

Article 10 — Liability

CharlyCars is covered by professional liability insurance suitable for private hire transport. It shall not be held liable in the event that force majeure, delays caused by traffic conditions, or damage resulting from the Customer’s misconduct.

The fares and journey times shown on the website are for guidance only via the Google Maps API and do not constitute a contractual guarantee.

Article 11 — Protection of personal data

The data collected at the time of booking (surname, first name, telephone number, email address, addresses) are used exclusively for the purposes of processing the race. They are neither sold nor passed on to third parties.

In accordance with the GDPR, the Customer has the right to access and rectify and to have their data deleted by contacting: contact@charlycarsvtc.fr

For further details, please refer to the legal notice.

Article 12 — Disputes and applicable law

These Terms and Conditions are governed by French law. In the event of a dispute, We will give priority to seeking an amicable solution.

If an amicable settlement cannot be reached, the dispute will be referred to the competent courts within the jurisdiction of Lyon.